Your data

How we handle information

When you use the Familytime website, submit an inquiry, or request a booking, we may collect details such as your name, email address, phone number, stay preferences, and any information you choose to share with us. We use this information to respond to requests, manage reservations, improve guest service, and keep our website running smoothly.

What we may collect

Personal details you provide through contact forms, reservation requests, newsletter signups, and direct communication, plus limited technical data such as browser type, device information, and pages visited.

How we may use it

To confirm bookings, answer questions, send important stay-related updates, improve our services, maintain website security, and meet legal or operational requirements.

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Policy details

Your choices and protections

Familytime may use cookies or similar tools to understand website performance and improve the browsing experience. You can control cookies through your browser settings. We do not sell your personal information. We may share information only with trusted service providers involved in website hosting, booking support, payment processing, or legal compliance, and only when reasonably necessary.

Access or update your information

Request deletion when allowed

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Ask questions about data use

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